Effective Date: May 19, 2025

At Sama Link, your satisfaction is our top priority. We are committed to delivering high-quality products and reliable customer service. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order if:

  • The item is unused and in the same condition as received.
  • The item is in its original packaging.
  • You provide the original receipt or proof of purchase.

To initiate a return, please contact our support team at [email protected] or call us at +20 127 051 1113. Once your return request is approved, we will provide shipping instructions.

Note: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

2. Non-Returnable Items

Certain products cannot be returned:

  • Downloadable software or digital items.
  • Products damaged due to misuse or negligence.
  • Items not in original condition, or missing parts.
  • Clearance or final sale items.

3. Refunds

Once your return is received and inspected, we will notify you via email. If approved:

  • Refunds will be processed to your original method of payment within 7 business days.
  • You will receive an email confirmation once the refund is issued.

If your refund is delayed or missing, please contact your bank or card issuer first. Then contact us if the issue persists.

4. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, contact us with your order number and details.

5. Shipping Returns

Please send approved returns to:
Sama Link Returns Department
13 Al Maahad Eshtraki, Roxy, Heliopolis, Cairo, Egypt
Phone: +20 127 051 1113

6. Contact Us

If you have any questions about our Refund & Return Policy, we’re here to help: